How We Keep Your Data Safe

Redmoon use SSL-encrypted connections by default — the same level of security used by online banks. we never send or receive sensitive information in plain-text. 

 

Data Storage

Redmoon uses Google App Engine which has a 99.95% uptime. App Engine is designed in such a way that it can sustain multiple datacenter outages without any downtime. This resilience to downtime is shown by the statistic that the High Replication Datastore saw 0% downtime over a period of a year.

 

Data Stored

We only store the bare minimum data.  Data stored includes:

• Atlassian instance identification data (to identify each JIRA instance)

• Each Template definition

• Any error messages generated when sub tasks/epic issues/related issues are created or an Issue is updated as part of the workflow

 

People and Access

Only authorized people on the support team have access to Transition Manager servers and data. Support team accesses the servers to troubleshoot any problems with the application.