How We Keep Your Data Safe

Redmoon Software uses SSL-encrypted connections by default — the same level of security used by online banks. we never send or receive sensitive information in plain-text. 

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Data Storage

Redmoon uses Google App Engine which has a 99.95% uptime. App Engine is designed in such a way that it can sustain multiple datacenter outages without any downtime. This resilience to downtime is shown by the statistic that the High Replication Datastore saw 0% downtime over a period of a year.

 

Data Stored

We only store the bare minimum data.  Data stored includes:

• Atlassian instance identification data (to identify each JIRA instance)

• Each Custom Relationship configuration

• The connections between issues (includes issue id, issue key and project key only)

 

People and Access

Only authorized people on the support team have access to Custom Relationships servers and data. Support team accesses the servers to troubleshoot any problems with the application.